Returns & Refunds
Return standards built for premium quality.
Returns are accepted within 7 days from delivery only when eligible items meet Zavora Fashion quality standards. Damaged or incorrect products are handled with priority support.
Return Window
Eligible returns must be requested within 7 days from delivery. Items received after this window may not qualify for refund or exchange.
Return Conditions
Returned items must be unworn, unwashed, undamaged, and free from stains, odors, or signs of use. All original tags, labels, packaging, and accessories must remain attached and be included with the return.
For hygiene and quality assurance reasons, we cannot accept returns for products that have been worn, altered, washed, or damaged after delivery. If a returned item does not meet our standards, Zavora Fashion may decline the return and send it back to the original shipping address.
Damaged Products
If your product arrives damaged, defective, or incorrect, contact support with photos and your order number. Approved damaged-item cases qualify for refund, exchange, or replacement based on availability.
Refund Policy
Once your return arrives at our fulfillment center, it undergoes quality inspection. Approved refunds are processed to the original payment method used during checkout.
Please allow 5-10 business days for the refunded amount to appear. Shipping charges, customs duties, taxes, gift wrapping, and non-refundable service fees are generally not reimbursed unless the return is caused by an incorrect, defective, or damaged item.